Warranty

Warranty on Hoverboards and Scooters

A warranty statement needs to be more than one line.
What does it cover?
Your warranty is your protection. It outlines the details of what to expect if you have problems.
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Your warranty should detail all the factors about your warranty including shipping costs and labour. A warranty that just states a time period isn't worth the web page that it's printed on. Most warranties are for parts only and do not cover any shipping or labour.

Here is our full warranty statement.

Super-Bee Smart Board Hoverboards

During the first 30 days the warranty will repair or replace a defective product at our discretion including shipping costs. If the outer skin is damaged it will be removed and re-installed on the replacement product. A Returns Goods Authorization (RGA) will detail the procedure to the customer and the customer will be responsible for getting the product to the courier for return.

From 31 days to 90 days time the warranty will supply the necessary parts to repair the defective unit including shipping to the customer in Canada at no charge. The customer will be responsible for installation of the replacement parts. If the customer wishes to have us repair the hoverboard for them we will provide that service at no charge but they will be responsible for the shipping cost back to us. We will send the repaired or replaced product back to them at no charge. 

 

From 91 days after purchase until 365 days (or 2 years if the extended warranty has been purchased) the warranty will cover the cost of the replacement parts and the customer will be responsible for the shipping and installation. If the customer wishes to have us repair the hoverboard for them we will provide that service for no cost but they will be responsible for the shipping cost both ways. 

  

Warranty is only valid in Canada. Warranty does not cover the following;
Water damage
Abuse including damage to the outer skin
Normal wear and tear
Modification
Other unknowns
 
Warranty on individual parts is 30 days
Warranty on wear items such as the tires and battery is 90 days.
 
Warranty policy is subject to change and the warranty in place at the time of purchase will govern the warranty offered during the life of the product. Warranty is only available to the original purchaser with proof of purchase. If the customer can not provide proof of purchase then the warranty is void.
 
If you require warranty please contact us with your order or invoice number by calling 1-800-661-8789 or emailing us at sales@superbee.ca.

 

This page updated on May 29/2017 to add N-series warranty info.

This page updated on Oct 25/2017 to highlight warranty on labour and add notes on the extended warranty.

Warranty on product other than hoverboards and scooters

Warranty on other products sold on this site is 90 days from the date of purchase. Customer is responsible for shipping costs unless the item is DOA (Dead on arrival)

We will repair or replace defective product at our discretion.

Warranty policy is subject to change and the warranty in place at the time of purchase will govern the warranty offered during the life of the product. Warranty is only available to the original purchaser with proof of purchase. If the customer can not provide proof of purchase then the warranty is void

If you require warranty please contact us with your order or invoice number by calling 1-800-661-8789 or emailing us at sales@superbee.ca.

Without your order or invoice number we will not be able to assist you.