How to Ensure a Fast Delivery
Pay by eTransfer and Ship to a Business Address for the Fastest Delivery. Most orders ship next business day.
Free Shipping is available on select orders. More details below.
Why buy from us? 30 Day Low Price Guaranty. One Year Warranty, Canadian Owned Since 1993. A+ BBB rating. 14 Day Return Policy. 1-3 day shipping to 95% of Canada. We Care! Questions? Call us at 1-800-661-8789 or email firstname.lastname@example.org .
During Checkout you will be asked if there will be somebody home to sign for the package. We can not specify with the courier when they will drop it off but it will be between 8:00 am and 9:00 pm on the day of delivery. You will be sent a tracking link to follow your package so you can be home. If there is nobody home the package will be take to the depot and a Door Knocker will be left telling you where to pick it up. If you select "Yes" we will attempt to have it delivered to your house. If you select "No" we will have it held at the depot where you can pick it up when it is convenient for you.
If you are paying by eTransfer or Paypal you can select to have it left at your door without a signature but you will then be responsible for loss, theft or damage to the item. If you are paying by Credit card then a signature is required and this option is not available if nobody will be home to sign for the package.
Orders paid by Credit Card can only be shipped to the credit card holder.
If you selected a different shipping address than the billing address we will need to verify that you are the cardholder and that the order is shipping to your work address or another verified address. If you selected "Hold at the depot" when checking out we will require that you show ID to pick up your package. If you are trying to ship your order to a friend or family member then you will need to pay by eTransfer as orders paid by credit card can only be shipped to the cardholder.
Orders paid by PayPal will ship to the PayPal verified address.
If nobody is home the package will be taken back to the depot where you will need to pick it up unless you specify in the order notes to leave the package without a signature. If you specify it to be left without a signature any loss or damage to the order will be covered by PayPal as we will be unable to do a freight claim. If you want your package left at your housewithout a signature pay by PayPal. Orders over $500 can not be left without a signature as per PayPal terms and conditions.
Orders paid by eTransfer can ship to any Address you request. If you want your order shipped to a friend or family member then this is the best way to pay. We recommend shipping to a business address, if available, as couriers typically deliver orders to businesses first and then do residential deliveries.
Get your order faster - Pay by eTransfer and ship to a business address.
Normal transit times are as follows; Next business day to Alberta & Saskatchewan, 2 Days to BC & Manitoba, 3 days to Southern Ontario & Quebec, 4 to 10 days to the rest of Canada. Rural and "Beyond" locations may take extra time. Please allow time for your order to be processed in addition to these shipping times.
On orders over a certain dollar amount we offer free shipping and it is considered a discount on the product. If the product is returned the shipping allowance will be deducted from the amount credited back to the customer.
Order value varies by the region we are shipping to and the cost of shipping to said area. There are also occasionally areas which are considered "Beyond" which are out of the normal service areas. These areas are the exception to the Free Shipping rule and if you are in one of these areas we will contact you to let you know that your shipping is not free and what the additional charges will be. You will be given the same shipping discount as a customer in a normal shipping zone. You are free to cancel your order if you feel the shipping charges are too high.
In Alberta orders over $200 ship free, lesser orders will be charged $9.95
In BC, Saskatchewan & Manitoba orders over $200 ship free, lesser orders will be charged $14.95
In Ontario & Quebec orders over $200 ship free, lesser orders will be charged $24.95
In Atlantic Canada orders over $400 ship free, lesser orders will be charged $19.95 to $34.95
In Northern Canada orders over $500 ship for $14.95, lesser orders will be charged $19.95 to $39.95
Please contact us for any clarification to these rates before ordering if you are unsure.
Remote locations may incur additional charges
Items marked as discounted or clearance are being sold at a reduced price and are not eligible for return. All returns require prior authorization. Parts sent back without authorization will be refused or destroyed. The customer is responsible for return shipping charges except on items shipped back due to defective from new or item not as described.
Credit for returns that are approved and accepted will be credited back to the credit card or PayPal account used for payment less a 5% credit card and handling fee. Orders paid by credit card or PayPal and canceled before shipping will have a 3% fee deducted for credit card processing and handling charges. The reason for this is that the credit card fees are not refunded to us and rates vary from 2.5% to 3.45%. Returns for products that are paid by eTransfer wll have the full amount returned.