How to Ensure a Fast Delivery
Pay by eTransfer and Ship to a Business Address for the Fastest Delivery. Most orders ship next business day.
Free Shipping is available on select orders. More details below.
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Why buy from us? 30 Day Low Price Guaranty. One Year Warranty, Canadian Owned Since 1993. A+ BBB rating. 14 Day Return Policy. 1-3 day shipping to 95% of Canada. We Care! Questions? Call us at 1-800-661-8789 or email sales@superbee.ca .
During Checkout you will be asked if there will be somebody home to sign for the package. We can not specify with the courier when they will drop it off but it will be between 8:00 am and 9:00 pm on the day of delivery. You will be sent a tracking link to follow your package so you can be home. If there is nobody home the package will be take to the depot and a Door Knocker will be left telling you where to pick it up. If you select "Yes" we will attempt to have it delivered to your house. If you select "No" we will have it held at the depot where you can pick it up when it is convenient for you.
If you are paying by eTransfer or Paypal you can select to have it left at your door without a signature but you will then be responsible for loss, theft or damage to the item. If you are paying by Credit card then a signature is required and this option is not available if nobody will be home to sign for the package.
Orders paid by Credit Card can only be shipped to the credit card holder.
If you selected a different shipping address than the billing address we will need to verify that you are the cardholder and that the order is shipping to your work address or another verified address. If you selected "Hold at the depot" when checking out we will require that you show ID to pick up your package. If you are trying to ship your order to a friend or family member then you will need to pay by eTransfer as orders paid by credit card can only be shipped to the cardholder.
Orders paid by PayPal will ship to the PayPal verified address.
If nobody is home the package will be taken back to the depot where you will need to pick it up unless you specify in the order notes to leave the package without a signature. If you specify it to be left without a signature any loss or damage to the order will be covered by PayPal as we will be unable to do a freight claim. If you want your package left at your house without a signature pay by PayPal. Orders over $500 can not be left without a signature as per PayPal terms and conditions.
Orders paid by eTransfer can ship to any Address you request. If you want your order shipped to a friend or family member then this is the best way to pay. We recommend shipping to a business address, if available, as couriers typically deliver orders to businesses first and then do residential deliveries.
Get your order faster - Pay by eTransfer and ship to a business address.
Normal transit times are as follows; Next business day to Alberta & Saskatchewan, 2 Days to BC & Manitoba, 3 days to Southern Ontario & Quebec, 4 to 10 days to the rest of Canada. Rural and "Beyond" locations may take extra time. Please allow time for your order to be processed in addition to these shipping times.
On orders over a certain dollar amount we offer free shipping and it is considered a discount on the product. If the product is returned the shipping allowance will be deducted from the amount credited back to the customer.
Order value varies by the region we are shipping to and the cost of shipping to said area. There are also occasionally areas which are considered "Beyond" which are out of the normal service areas. These areas are the exception to the Free Shipping rule and if you are in one of these areas we will contact you to let you know that your shipping is not free and what the additional charges will be. You will be given the same shipping discount as a customer in a normal shipping zone. You are free to cancel your order if you feel the shipping charges are too high.
In Alberta orders over $400 ship free, lessor orders will be charged a reduced rate
In BC, Saskatchewan & Manitoba orders over $500 ship free, lessor orders will be charged a reduced rate
In Ontario & Quebec orders over $600 ship free, lessor orders will be charged a reduced rate
In Atlantic Canada orders over $700 ship free, lessor orders will be charged a reduced rate
In Northern Canada orders over $800 ship free, lessor orders will be charged a reduced rate
Please contact us for any clarification to these rates before ordering if you are unsure.
Remote locations may incur additional charges
Orders Canceled before processing
If you cancel your order before it is processed you will be charged the discount fee that we are charged by the credit card processor. In the case of PayPal this fee is 3% and is charged to us and not refundable instantly upon you confirming the payment. If you pay by credit card we can "void" the transaction if we are made aware of the cancellation immediately. If you want to cancel your order and have paid by credit card you should phone us so that we can try to cancel the payment before it is closed at the end of business hours and avoid that processing cost. This option may not be available outside of business hours. Orders paid by credit card that can’t be voided will not have the 3% credit card processing fee refunded.
Cancellations on orders that are paid by eTransfer and canceled before processing will have the full amount returned.
Orders canceled after being processed
Once an order has been processed you will receive an email notification as to the status of your order. This means that your order has either been sent to the shipping department or else your parts have been ordered and will ship as soon as they are available. If you want to cancel your order once it has reached this stage of processing there will be a $10 cancellation fee deducted from the refund as well as the above mentioned credit card processing fee.
Why do we do this?
Because we make every effort to keep our prices as low as possible. How would you feel if you knew that part of the cost of your order was caused by other shoppers canceling their orders? By passing these costs directly back to the customers that cancelled their orders we can keep our prices as low as possible.
Returns are only accepted on items marked as "30 Day Return Policy Applies"
Items marked as discounted or clearance are being sold at a reduced price and are not eligible for return. Items marked as Special order are not returnable for any reason. All returns require prior authorization. Parts sent back without authorization will be refused or destroyed. The customer is responsible for return shipping charges except on items shipped back due to defective from new or item not as described.
Credit for returns that are approved and accepted will be credited back to the customer less a 10% handling & restocking fee with a minimum charge of $20.
